Refund Policy

 

Thank you for shopping at dhatvik! We highly appreciate the fact that you liked purchasing our products. However, we understand that sometimes, the product that you purchased may not be what you expected it to be. In that unlikely situation, we invite you to review the following terms related to returning a product. As with any online shopping experience, there are terms and conditions, which apply to the transactions at dhatvik. One should remember that by placing an order or making any purchase at dhatvik, you agree to the following terms set below.

Product can only be returned if:

Product is damaged during transit

Product you receive is defective (manufacturing mistake)

Product you receive is not what you ordered

Returns of products bought at dhatvik can be returned within 7 days of delivery (subject to products in original condition, tags and packaging)

Product cannot be returned if:

If you have crossed 7 days return window

If the product is damaged - not caused during transit (not in it’s original condition, tags and packaging)

Orders cannot be cancelled once they are shipped

When can you get a refund?

Dhatvik initiates the refund after the returned item has reached us. Therefore, the refund time may vary, depending on the time taken by the courier partner to deliver the return to our warehouse. Please note, due to the Covid-19 lockdown restrictions, and for the safety of our customers, employees and courier partners, we have temporarily suspended our reverse pickup operations.

For prepaid orders:

The refund will be initiated within 15-20 days of refund approval to the original mode of payment. You will be notified of the same by email.

Please send us 2 images (one of the damaged parts and one of the entire products) of the product for us to ascertain the reason for return. You can send us the images on customercare@dhatvik.com from where our Quality Assurance team will check the details in reference to its eligibility of return. However, the refund initiation would start only after the inspection of the product(s) after its reverse delivery.